Customer Story

Automating Facility Access for JCC Prosserman

An automated Club Automation and C-Cure integration eliminates wait times, cuts manual work, and extends access control to guests and parking.

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The Prosserman JCC building exterior at dusk.

At a glance

Access Control Automation
Custom API integrations

The Situation

Manual access control was slowing check-in for everyone

JCC Prosserman's North York, Toronto facility serves 20,000 members, but activating facility access was still a manual process. Staff had to activate each new member's access card by hand, creating delays at check-in and errors that piled up fastest during peak hours.

The strain fell hardest on staff, who spent time on repetitive activation work instead of the tasks that actually needed their attention.

Getting through a successful member data migration and launch is just the start, as we continue our engagement with Ready Set Go to meet the goals of our strategic plan.

Our Solution

Automated Access, End to End

We integrated Club Automation, JCC Prosserman's membership system, with C-Cure, their facility access system, so new members' access cards activate automatically based on membership type — no manual step required. Club Automation's well-documented API made half the connection straightforward; C-Cure had no API of its own, so we built a creative workaround to bridge the two systems anyway.

Automatic access activation

New members' access cards now activate automatically the moment membership is confirmed, instead of waiting on a manual staff step.

Membership-based access levels

Access levels are assigned automatically by membership type, covering the full range of facilities and parking areas members are entitled to.

Bridging two systems without a shared API

Club Automation's API sent membership data over, but C-Cure had no API of its own — so we found a creative way to connect the two systems regardless.

Challenges We Solved

Where the manual process broke down

Check-in delays piled up at peak hours

Automatic activation removes the wait — access is ready the moment membership is confirmed.

Staff manually activated every access card

Activation now happens automatically, freeing staff to focus on higher-value work.

Manual entry meant frequent errors

Membership-based access levels are assigned automatically and consistently, cutting activation errors.

C-Cure had no API to connect to

We built a creative integration path to connect Club Automation and C-Cure anyway.

The Results

Faster access, lighter workload

No more wait times

Members get facility access the moment their membership is confirmed — no more delays at check-in.

Lighter staff workload

Automated activation frees staff from manual card activation, so they can focus on higher-priority work.

A better member experience

Faster, more reliable access makes every visit smoother from the moment members arrive.

Guest access, extended

The same automation now covers guest access to parking and facilities, not just members.

Conclusion

A foundation for further automation

JCC Prosserman plans to expand this automation to other areas of their operations — the success of this project has paved the way for what comes next.

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