Take the first step in improving your facility with our Customer Experience Design services. This service is underpinned by the practice of design thinking, a collaborative approach to understand and design solutions to customer problems before they’re implemented.
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The process begins with a deep understanding of your business's needs, preferences, and pain points, both internal and member-facing. This may involve conducting research interviews, gathering feedback, and analyzing data to uncover insights into customer behaviour and expectations.
With insights into your business, we take the time to analyze your main challenges and opportunities. We asses your internal and external processes holistically to ensure we have a comprehensive understanding before we provide our recommendations.
Finally, we map out the ideal user journeys at your facility. While the specific recommendations will depend on your business's unique challenges, we can identify any external and internal user touchpoints; this could look like class registration, purchasing memberships, creating programs, lead conversion, facility management, and more.
In the end, you'll walk away with highly-tailored journey maps that can be converted to future system requirements.
Once you've completed our Customer Experience Design service, you can jump straight into Expert Integrations or Digital Transformation.
